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Sqizzer
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Joined: Jul 28, 2004
Posts: 299
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 Posted: Sat Dec 16, 2006 6:58 am Post subject: I need your HTML genius... |
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I'm not an IT genius (far from it), and I'm having a bit of a problem that no amount of research (and patience) is able to fix. So I'm picking brains now...
I have signed up to my school's new reunion forum (since november - teething problems and such) and I'm having MAJOR logging in issues. I log in, enter, am signed in on the actual site, but am a guest on my computer (ie not signed in and unable to access). Sometimes I'll be signed in for a few pages, and sometimes I can't get past the welcome page. It's not my site, and I've been in contact with the administrator who's been trying all sorts of things to fix the problem but the software is new to him so it's a process of illimination at the moment (and becoming excruciatingly aggravating). It seems to be the only forum that's doing this - I'm still logged in here without a problem, others have no problem keeping me logged in either. So I don't know what to do?
What we have checked (just in case - and of what I can remember):
1. Cleared cookies and cache
2. Firewall is off
3. Virus check
4. Cookies enabled for site
5. Remember me box checked
6. Computer's remember sign-in info activated
7. Admin has logged in as me with same browser and version without a problem
The admin has also done a bunch of stuff on his side that I wouldn't be able to tell you, but what we have been able to assess is that it has something to do with cookies and dynamic IP. There's nothing I can do about the dynamic IP thing because it's part and parcel of my service provider - but why do I stay logged in on every other forum or site, but this site is giving endless hassle? I'm assuming it has something to do with the information that is in the cookies that is sent to my computer, but I wouldn't know how to fix it.
Also - he's been going to the software developers with all the questions and then answers of what has happened with their suggestions but they're taking their time with every mail to get back to him so the process is becoming annoying.
Any help will be appreciated - I just want to fix this problem.
Thanks
Sqizz 
PS - It's been a while since I've posted - nice to see some old posters back from "banned-ville" |
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ninor
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| Posted: Sat Dec 16, 2006 1:51 pm Post subject: |
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It's not a problem caused by your dynamic IP, the majority of people on the net have dynamic IP #s. It might be a problem with the DNS servers you are using however. You can check what your DNS settings are by clicking your Start menu, then Run. In the Run window type ncpa.cpl. This will spawn your Network Connections window. In your Network Connections window look for your active Local Area Connection, right click on it, then left click on Properties. On the General tab of the Local Area Connection Properties window find where it says "This connection uses the following items:", in the list below that highlight (left click once) where it says Internet Protocol(TCP/IP), then click on the Properties button below. This will spawn an Internet Protocol(TCP/IP) Properties window. On the General tab of this window make sure that Obtain IP address automatically and Obtain DNS server address automatically are selected. This will make sure that your connection always looks for the best DNS servers available. When you use hard coded DNS #s you're stuck using the same ones, and if they're experiencing problems (can't resolve certain domains, etc), you're SOL. If you're using a DHCP server (you have a dynmaic IP) you should always have your DNS set to auito-obtain anyways.
You might also want to check to make sure Javascript is enabled in your browser oprions as well as make sure J2RE (Java 2 Runtime Environment) is the latest version. |
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Sqizzer
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| Posted: Sun Dec 17, 2006 2:59 am Post subject: |
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Okay, I have a Mac so I tried what you said in translation. Here's what I did:
Opened System Preferances, selected networks, selected active connection, selected TCP/IP - then from here I might be a little lost. There doesn't seem to be a "automatic" choice for IP and DNS server, but it says: configure IPv4 = using DHCP (instead of manual). Then about the DNS server set to auto-obtain - not sure whether this is the right thing, but there is a box next to DNS server (optional) which is empty. I assume that's good because it's not specific.
Javascript is enabled in my browser, but I don't know what J2RE is - did a search to see if the software exists somewhere on my computer but nothing (don't know if it would make any difference getting it since I don't have it and have no problems on other forums?)
Having said all that, everything is checked and set the way you said it should be - but I didn't have to change a thing because it all was like that before.
Have another card up your sleeve perhaps?
Thanks
Sqizz |
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ninor
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| Posted: Sun Dec 17, 2006 6:00 am Post subject: |
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Oh well, that's your problem right there ........ you're running a Mac.  
Just kidding, what version of Mac OS X are you running?
If it's a Mac you're running, then you definitely use Java, I was mistaken when I said "J2RE" though, it's more likely J2SE.
Something else that might be causing your problems is how long you have your browser set to hold cookies. I know you've said that you have cookies enabled, but how long is your browser set to hold them? Which browser are you using btw?
Here's a little blurb on how Mac OS X uses Java |
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Sqizzer
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| Posted: Sun Dec 17, 2006 6:09 am Post subject: |
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Mac OSX version 10.4.7
Browser: Firefox 1.5.0.8
Cookies: held until they expire
Sqizz
Got my Mac - and I've never looked back  |
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ninor
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| Posted: Sun Dec 17, 2006 6:49 am Post subject: |
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Check your other Privacy settings.
In Firefox you do this by clicking Tools > Options, then click on the Privacy icon. Under History is Remember visited pages for the last _ days checked? and if so, is it set to more than 1?. Also check Cookies to make sure the website you're having problems with isn't listed under Exceptions. I'd also suggest making sure that under Private Data that Always clear my private data when I close Firefox is not checked and that Ask me before clearing private data is checked.
You might also want to take a look at Firefox's built in Error Console the next time it happens. To access it click Tools > Error console
Do you get any type of error message when this happens? Did it just start happening? If so, did you just install a new piece of software (firewall, virus scanner, security software) or hardware (router, hub, switch) right before it started?
You might also try upgrading to the newest version of Firefox (2.0) |
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Sqizzer
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| Posted: Sun Dec 17, 2006 7:21 am Post subject: |
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History: remember for 9 days
Cookie exceptions: none
Clear private data when closing Firefox: not checked
Always ask: checked
Error reporting: can't find it/access it (automatically pops up when something happens though)
Have made no changes to these - they were set that way
The site: is very new (since November) and I've always had a problem (has never kept me logged in). No error report because it's the site that keeps me logged in but keeps me as a guest. No other site does this, it's only this new site. Have no comparisons to work off of because the problem has been there from the beginning
Firefox version 2: I have an idea that I have the latest version available for the Mac (they always tend to be 1 or 2 behind on the mac versions), but I'll have to have a proper look.
What I'm seriously confused by, is how could this problem be on my side if only one site is affected by it?
Another question: could the expiry date of cookies have anything to do with this?
Sqizz |
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ninor
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| Posted: Sun Dec 17, 2006 8:44 am Post subject: |
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If the site has it's cookies set to expire too early it may be what's causing the problem, but if that were the case then everyone visiting the site would be having the same problem.
Have you tried accessing the site from a different browser or computer ? (someone logging in as you from another computer doesn't count, ie; the site owner).
It's starting to sound like it's something on the web site's side (server side, host, code handling, encryption, etc.) and that it's not hanging on to your info. (IP addy, username, etc.) properly. |
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Sqizzer
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| Posted: Sun Dec 17, 2006 9:10 am Post subject: |
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I haven't actually, I'll see what I can do about that (the other computer)
I was also thinking of trying to find a cafe to log in from to see if it has something to do with my service provider, but they're not easy to find around here so that might take a while.
The admin also said that some people from the US using AOL are having the same problem.
I'll see if I can borrow my mums notebook, it's windows with explorer. I'll see if I can do that now and let you know what happens. |
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ninor
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| Posted: Sun Dec 17, 2006 9:47 am Post subject: |
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The main difference with having AOL as an ISP is that they frequently use Proxy Servers, which might explain the problem the web site's having holding onto your info.
I'm still leaning towards it being something on the web site's side though. Does the site owner have it hosted on a static or dynamic IP ? Static is much better because then you don't have to have additional software to make sure people trying to view it are dynamically directed to the correct IP. |
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Sqizzer
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| Posted: Sun Dec 17, 2006 10:00 am Post subject: |
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OK, so checked on windows through IE on another computer (but linked to my internet line) - exactly the same.
I think he's got a static IP - it's me with the dynamic IP (but I'll ask)
Um, 95% of what you said in your previous post went straight over my head??? Could you explain a bit? |
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ninor
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| Posted: Sun Dec 17, 2006 11:16 am Post subject: |
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Hosting a site on a dynamic IP versus a Static IP:
If he (the guy that has the site you're having problems with) has his site hosted on a dynamic IP instead of a static one, then he's going to have to have some sort of software or service that allows the IP associated with his domain name to be dynamically updated. In essence, it means that every time he gets a different IP his server will automatically update the IP in his domain name's DNS settings. His domain name will be able to follow him wherever his IP takes him.
*******************************************************
What Proxy Servers are and who uses them:
AOL uses Proxy Servers. Basically, a proxy server is sort of an intermediary between you and the internet. You connect to the proxy server, then the proxy server connects you to the internet. Other than AOL using them, they're used by corporations who have an intranet (internal network) to connect to the external internet.
Here's the definition of Proxy Servers on the Web:
* are used by ISPs and other organizations to save bandwidth. Proxy servers can intercept requests and check to see if they hold a copy of the requested resource in cache. If the proxy server does has a copy it will send this back instead of passing the request on. This can sometimes lead to "stale" (out of date) versions of pages being served up instead of more recent versions.
www.smallbizonline.co.uk/glossary_of_internet_terms.php
* intermediaries between end users and Web sites such as ISPs, commercial online services, and corporate networks. Proxy servers hold the most commonly and recently used content from the Web for users in order to provide quicker access and to increase server security.
www.iab.net/resources/glossary_p.asp
* A proxy server is a computer network service which allows clients to make indirect network connections to other network services. A client connects to the proxy server, then requests a connection, file, or other resource available on a different server. The proxy provides the resource, possibly by connecting to the specified server, or by serving it from a cache. In some cases, the proxy may alter the client's request or the server's response for various purposes.
http://en.wikipedia.org/wiki/Proxy_servers |
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Sqizzer
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| Posted: Sun Dec 17, 2006 11:22 am Post subject: |
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okay, have a lot of information to digest. I'll go back to him and find out what's up, and then I'll let you know from there on in.
Thanks ninor
Sqizz |
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Sqizzer
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| Posted: Thu Dec 28, 2006 11:23 am Post subject: |
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quick update...
Downloaded the latest Firefox (which is suitably faster and pleasing etc.), as well as updated the Java thingy majig with the software updater on the mac (think it's J2SE but unsure). His (admin) system is not working through a dynamic IP.
NO CHANGE
He is still waiting on the software developers to figure something out - which I can only guess is taking this long because of the holidays. |
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